Techcombank builds a flexible and modern working environment with Microsoft 365
Adapting quickly during the pandemic
The pandemic has put many challenges for many organizations and businesses in maintaining business operations, managing information and data when employees work remotely, etc. Known as a pioneer organization in innovation Techcombank is an early adopter of pioneering trends and technologies to enhance productivity and experience for employees and customers. The bank soon transformed and built a modern and flexible working method with the Agile working model.
When the Covid-19 pandemic first broke out in Vietnam, Techcombank's employees quickly "adapted" to the remote working model during social distancing periods. All connections, exchanges and meetings between employees and customers are implemented smoothly. In addition, in the face of long-term uncertainty from the pandemic, Techcombank's management has decided to accelerate the implementation of the next innovation projects in the digital transformation process to further enhance the employee experience. improve service quality and business efficiency.
“Techcombank has successfully applied Agile in its initiatives, strategies and day-to-day business operations. But before the Covid-19 pandemic, Agile once again required us to work together at a higher level with 12,000 Techcomers nationwide, effectively and securely connecting with each other, so Microsoft 365 will be a useful tool to help us connect and collaborate more easily and flexibly. With careful preparation in all aspects and flexibility, Techcombank ensures continuous customer service and stable business operations,” said by Mr. Nguyen Anh Tuan, Head of Technology Division, Techcombank.
Just one platform for every business need
Microsoft 365 includes basic applications such as email, calendar, exchange collaboration, office applications Word, Excel, Powerpoint, and more. but integrated with AI technology. With Microsoft 365, 12,000 employees of Techcombank will only need to use one All-in-one platform. Techcombank users across the country can easily collaborate in real-time with colleagues, exchange information via email, share documents individually or in groups, join information sites or internal social networks, send messages, and more. Instant messaging or voice calls, organize video meetings quickly.
Not only that, Microsoft 365 is a platform containing tools to support setting up automated workflows, developing business applications, building chatbots, and analyzing business data, thereby recommending reasonable work division plans and promoting modern workspace.
As the trend of hybrid work (combining work from home and office) is becoming more and more popular – even after the pandemic, the risks and security risks are constantly increasing. Email spam is a headache for many users. But Microsoft 365 Spam Mail absolutely reduces these risks to 99.99%, thereby contributing to ensuring the safety of information and data for all Techcombank employees.
Mr. Timothy Kyle, Head of Office Transformation Techcombank, shared: “Microsoft 365 allows us to use data, collaborate, and even exchange information with 3rd party vendors, and especially when using Microsoft 365, all data and information shared is secure. It is a very important requirement because as a bank, we must ensure that all customer information is absolutely safe.”
Mr. Nguyen Hai Bien, Deputy Director of CTX Department, CMC TS, said: “As Techcombank's technology partner in the Microsoft 365 project, CMC TS has focused high-quality engineering resources to support maximum support for the bank. We also plan very detailed user training to ensure all 12,000 Techcomers are ready to transition to the new way of working.”
Deploying Microsoft 365 with the Microsoft Teams collaboration app has significantly increased work efficiency for the entire bank staff. Techcombank employees said that they "easy and convenient to work and collaborate remotely" without having to bother storing documents or meeting content because the information is automatically stored and synchronized on all devices. Compared to previous collaboration tools, Techcomers says they've saved 25% of their time each day with the Microsoft Teams app.
According to Microsoft
