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Managed Services

Administration, monitoring, operation, maintenance and troubleshooting services for software and hardware provided by CMC TS.

You company need an IT person to administer and operate the IT system while assisting the users in daily computer use, but:

  • Do not want to hire IT personnel or hire on-site support personnel because the system size is not too large.
  • Do not want to hassle with recruiting activities and cost the other welfare costs to employees.
  • Do not want to be limited by the capacity of IT staff when having problems with complex systems.
  • Needs to use the system scattered across many regions - regions.
  • Managed Services provides comprehensive support to help businesses run stably and uninterruptedly.

The service pack will include:

  • IT Helpdesk
  • IT Managed Services
Highlight Features
  • Cost savings: Cost savings in equipment investment, administration tools, personnel costs and training.
  • Diversified services: CMC TS provides a variety of services: Server administration, Security management, IT infrastructure upgrade, Consulting...
  • 24/7 support: Modern administration tool. The support system is available 24/7.

Key Functions
  • When using the authorization management service, customers are provided with a contact point for support when needed as well as access to the technical support system of CMC to look up job information and progress. troubleshooting for corporate IT systems.
  • Sign an agreement on the use of proxy management services.
  • Agree on the level of responsiveness and scope of service.
  • Agreement to provide and secure information.
  • Check and build system documentation.
  • Install or set up remote assistance tools
  • Create and activate accounts that require assistance.
  • Request support and implement assistance.
  • Provide periodic status reports and support work.
  • Evaluate responsiveness and discuss improvements (if necessary)

Benefits
  • A single contract manages the entire IT system regardless of how many locations it is used for.
  • Supported by a professional IT team, it does not depend on the ability of any individual.
  • Users are served according to ITIL process
  • Costs are paid according to user demand and system size.
  • Obtain system information on demand, independent of individual IT.
  • Free advice on IT systems.
  • Be alerted about security risks and system malfunctions.
  • Enjoy preferential rates when there is a need to invest or upgrade the system
Contact Us

Please feel free to contact us. We are here to support you!