Contact Center
Contact Center system consulted and implemented by CMC TS helps customers create a system with a multi-channel experience on a single platform (voice, email, chat, Facebook, mobile).
From the data and analysis the system provides, businesses take effective action to better serve customers of all ages.
Benefits
Contact Center Systems provided by Genesys and CMC TS helps financial institutions address these difficulties:
- Ensure transparent information on all channels of communication with customers
- Capture technology to extend the effective
- Efficient data access, ensuring that businesses assess, monitor effective
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