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Retail debt collection system

Debt collection system implemented by CMC TS to manage bad debt recovery for banks. Debt collection software has the ability to self-classify debts, classify customers and assign debt collection staff according to the allocation rate.

Debt collection is an important business. Software solutions Manage banks' debt collection and recovery based on modern technologies to minimize deployment, maintenance and utilization costs.


Key Functions
  • Create a customer list: Automatically create a list of customers to track via the mechanism of obtaining daily overdue data at Core bank and core card or Import special data from the State Bank.
  • Allocating and reallocating customer records / lists to handle according to a predefined ratio: The system automatically assigns debt collection officers of overdue customers through the allocation rate. Customer information / debt recovery information, loan information are shown in detail in each case of recovery.
  • Control track historical information, remind Collector when it's time to collect debt
  • Enter field debt information, call a debt reminder phone, send a reminder email, compose details of SMS, Email, and Mail that the user has drafted to send to customers and send SMS, Email after writing.

Benefits
  • Configuring debt classification according to each business requirement
  • Automatically classify customers by debt age and amount owed
  • Automatically assigned to debt collection staff according to the allocation rate
  • Increase the efficiency of recovering overdue debts, through automatic reminders, emails .. -> do not miss overdue customers
  • Monitoring employees' debt recovery process, tracking customer debt collection history
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