Small and Medium Enterprise Digital Transformation: Optimizing Costs And Increasing Revenue

I. The trend of digital transformation of small and medium enterprises

Digital transformation has been a problem mentioned a lot in seminars and projects because of its urgency. The time when the Covid 19 pandemic took place is also the time when businesses need to find new and more flexible working methods.

For every business at the time, digital transformation to be able to continue to operate was a must.

Instead of working at the company, all moved to work online through online working platforms, using common communication applications such as Zalo, Telegram.

Almost to the present time, the existing businesses have more or less digital transformation in working methods.

This shows the inevitability of digital transformation to be able to cope with unexpected events as well as be more flexible at work. This is a common problem for all businesses, big or small.

II. Benefits of digital transformation of small and medium enterprises

2.1. Optimize operating costs and reach customers

The optimization of operating costs is no longer controversial when small businesses participate in digital transformation.

The costs are optimized to the maximum and allow employees to work anywhere.

Not only that, the cost for businesses to approach customers is also greatly reduced and it is easy to optimize the bad points through specific data.

2.2. Improve employee performance

Employees will have a simpler and more efficient workflow. Even with the platform that allows working online, allowing work from home will help create more initiative and flexibility at work.

Tasks are assigned and assigned clearly with standard time, allowing visual assessment through data, which will help businesses accurately assess the capacity of employees.

2.3. Optimize customer experience

Customer experience will also be greatly improved when small businesses adopt digital transformation.

Increased employee productivity means that customer requests are handled more quickly.

In addition, other factors such as online and offline customer experience as well as convenience are also significantly enhanced.

2.4. Increase the competitiveness of enterprises

In an environment where all businesses benefit from digital transformation, businesses that fail to keep up will be at a disadvantage.

The competitiveness of enterprises is increased thanks to the ability to cut costs incurred, which means that the cost of products and services can be reduced.

Not only that, professionalism and fast request processing speed also bring a significant competitive advantage to businesses.

III. Difficulties SMEs face in digital transformation

However, when it comes to digital transformation, SMEs also face many difficulties. The biggest problem is often the cost of not being able to do a full digital transformation.

During the development stage, the cash flow of the SME business needs to be rotated continuously and flexibly.

Having to spend a large amount on digital transformation will greatly affect flexible cash flow.

Not only that, how to have a process to train personnel to familiarize themselves with and easily use digital conversion tools is also an equally difficult problem.

This makes digital transformation for SMEs need a clear and specific roadmap.

IV. Consulting service for business digital transformation provided by CMC

CMC TS is currently a leader in consulting and implementing digital transformation solutions for organizations and businesses. CMC TS is currently a premium partner of 150+ global technology firms. What makes   CMC TS  different from the rest of the "crowd" is:

4.1. Follow the customer's end-to-end digital transformation roadmap

CMC TS brings digital transformation services with the core of bringing concrete, fast and long-term efficiency to businesses.

As a result, the operation and management process is much more efficient and modernized.

We also offer a unique data strategy for businesses to improve the collection, storage and use of corporate data resources.

Not only that, with professionalism and a clear process, CMC TS will bring businesses the best service experience.

4.2. The consulting process is consistent with the internals of the business

CMC TS's digital transformation consulting process starts from assessing the status quo (including process assessment, IT status assessment, digital transformation maturity) to produce a Digital Strategy Map & Deployment roadmap for businesses.

A process will always include steps like:

• Digital strategy map: Define a digital strategy map with goal pillars, success factors, and drivers aligned with your business strategy
• List of digital initiatives: Develop digital initiatives according to the double diamond model, select digital initiatives and evaluate priority
• Digital strategy implementation roadmap: Including roadmap plan, team - capacity, transformation program and organization, measurement indicators when implementing evaluation

4.3. Service is different from other businesses in the same industry

We have accompanied many large corporations in the digital transformation process to improve working efficiency and keep up with the development of the times.

With a team of professional and experienced personnel for 30 years in the field of digital transformation, CMC TS understands the difficulty of most businesses when they do not know where to start converting.

Therefore, if businesses cooperate with CMC TS, we will help you build a separate process with 3 clear steps before - during - after the conversion. As a result, after the transformation, businesses will have a separate and optimal process according to their needs.

For more detailed advice on CMC TS's services, customers can immediately access the website https://cmcts.com.vn