CMC TS and IBM collaborate to drive hyper-personalized customer experience in the financial and insurance industry

Customer experience is the top priority that generates the largest revenue for businesses in 2023. However, the customer journey is becoming increasingly diverse, with each user having unique needs and behaviors.

Mr. Huỳnh Chí Hiếu - Director of Consulting & Digital Transformation Deployment at CMC TS, stated that the key technology trends in the finance and banking industry currently include Open Banking, Cloud and Core Technology Solutions, Blockchain and Decentralized Finance, Intelligent Data Analytics & AI, and Borderless Payment Innovations.

CMC TS possesses the capability to provide comprehensive digital transformation services and solutions with an extensive network of experts. We offer consulting in various solutions such as Data, On-Premises Infrastructure, Cloud, and automation solutions like Robotic Process Automation (RPA) and APIs. We can accompany our partners in assessing, consulting, and training to deliver exceptional customer experiences.

Ninety percent of traditional storage infrastructures are no longer suitable for digital transformation for businesses. The expansion of customer reach and the increase in touchpoints also raise concerns about information security. Mr. Nguyễn Viết Thọ, IT Consultant Team Leader in the Financial and Banking Solutions Department at CMC TS, shared that modern storage infrastructure should encompass key factors: data consistency, security, mobility, and scalability. CMC TS provides the capability to deploy storage infrastructure that ensures 100% data security, rapid backup and recovery, and easy integration with the customer's existing systems and applications.

Mr. Trần Quang Huy - Partner Technical Specialist, IBM Vietnam, shared that IBM FlashSystem is a storage system that utilizes flash memory chips with high reliability and much faster response times compared to traditional hard drives with moving components. He mentioned:

"When undergoing digital transformation, enterprises require servers for storing and processing highly secure data. If the software running on storage servers does not ensure data security, any incidents could lead to significant downtime for recovery and even complete data loss."

According to Mr. Phạm Ngọc Đức - IT Development Consultant, ITS Division, CMC TS, the company is currently providing IT services, Database services, Infrastructure & IoT services with a clear and comprehensive process. The company is committed to meeting international standards such as ITIL, offering diverse services nationwide, maintaining a team of experts with years of experience in managing large-scale systems, providing in-depth technical support 24/7, and more.

In addition, speaker Mr. Nguyễn Ngọc Đức - Presale Manager at the Customer Solution Center (CSC) of CMC TS introduced a suite of digital office solutions, including C-Contract for electronic contracts, C-Sign for digital signatures, CIVAMS for intelligent AI-based camera applications, and CeHR for human resources management. The C-Contract and C-Sign solutions streamline and automate document processes for financial and insurance businesses. Customers can send contracts for approval via email, receive automated notifications, digitally sign documents, and complete procedures without needing a system account.

CiVAMS is an AI-powered facial recognition solution developed by CMC ATI, enabling the processing of databases of up to 10,000 employees. It can identify multiple faces within a single frame in a fraction of a second, perform checks, and allocate access rights for specific groups based on designated areas. This solution optimizes employee attendance tracking, building security management, and access control. During the event, attendees also had the opportunity to directly experience the showcased product outside the seminar room.