Extended warranty service and unbelievable benefits for businesses

31/03/2023

It is undeniable that the rapid changes of businesses when applying the achievements of information technology. However, the reality shows that dependent machinery and equipment systems for digital transformation have a very high error and failure rate, bringing a potential risk to businesses. Therefore, the extended warranty service is offered as a safe solution for businesses.

I. What is extended warranty service?

An extended warranty is a form of warranty provided by a service provider or manufacturer, outside of the product's normal warranty coverage. When a customer purchases an information technology product such as a computer, printer, network equipment, or software, there is usually a specific warranty period attached. However, the extended warranty service allows customers to extend the original warranty period according to individual requirements.

For businesses using digital transformation service packages that use complex hardware systems, the extended warranty service is considered as a risk prevention measure if problems are encountered after the end of the warranty period. default warranty. Businesses will have to spend an additional fixed cost, but the risk ratio when using the long-term system is completely absent.

II. Features of extended warranty service

The extended warranty service has the following characteristics:

2.1. Equipment warranty period increased 2 3 4 years

The extended warranty service allows the customer to extend the original warranty period of the device. Instead of just the normal warranty period, customers can extend the warranty period to 2, 3 or 4 years depending on requirements. This provides peace of mind and guarantees to customers about using the device for a long time without worrying about warranty issues.

2.2. Receive and maintain equipment on-site

One of the important features of the extended warranty service is that the customer does not need to bring the device to the service center, but can request the warranty service on-site. Technical staff will go to the customer's location to check and repair the equipment. This saves customers time and effort, and ensures that equipment can be serviced and repaired on the spot conveniently and quickly.

2.3. Replacement parts are genuine

During the repair process, the parts used for replacement are genuine. This ensures the quality and stable operation of the equipment after being repaired. Genuine components provide high reliability and guarantee perfect device compatibility and compatibility, effectively restoring equipment operation.

2.4. Borrow equivalent equipment upon request

In the event that the equipment in need of repair takes a long time or cannot be repaired on the spot, the extended warranty service can provide a comparable device for the customer to continue using in the meantime. This ensures that the customer's business is not disrupted and continues to run normally while the original equipment is being maintained or repaired.

III. What are the benefits of an extended warranty?

*The benefits extended warranty service brings to customers*

Cost savings

Extended warranties help customers save money on equipment repair and maintenance. Instead of paying high fees for repairs after the original warranty period expires, customers only need to pay a small fee to extend the warranty period. This reduces the financial burden and saves unnecessary costs in the event of an incident.

Convenience and flexibility

Extended warranties often come with utilities such as on-site repair and equivalent equipment borrowing. Customers do not need to bring the device to the service center by themselves, but can request on-site repair service, saving time and effort. In addition, providing equivalent equipment during the repair process helps customers continue to use and does not disrupt business operations.

Genuine and quality parts

The extended warranty service ensures the use of genuine and high-quality replacement parts. This ensures that equipment will be repaired and maintained with genuine parts, helping to maintain product performance and reliability.

Professional support

Extended warranties are usually provided by a professional and experienced technical team. Customers will receive support and advice from experts with deep knowledge of products and equipment. This helps resolve issues quickly and efficiently, while providing peace of mind and customer satisfaction.

IV. IT equipment in extended warranty service

Extended warranty service applies to many different types of IT (Information Technology) equipment. IT equipment that is typically included in an extended warranty service may include:

Desktop: Extended warranties can be applied to personal computers, allowing customers to extend the original warranty period of the computer.
Laptop (Laptop): Extended warranty service provides the ability to extend the warranty period for all types of notebook computers, including both general and business notebooks.
Networking devices: Extended warranty service can be applied to network devices such as routers, switches, access points, firewalls, and other network-related devices.
Storage devices: The extended warranty may apply to storage devices such as external hard drives, removable memory, NAS (Network Attached Storage), and other storage devices.
Server devices: Extended warranties are also available for server devices, allowing customers to extend the warranty period for their servers.
Security devices: The extended warranty also applies to security devices such as firewalls, IDS/IPS (Intrusion Detection System/Intrusion Prevention System), and other security devices.

Various IT devices may be included in the extended warranty service depending on the specific service provider and warranty plan.

V. Refer to the extended warranty service of CMCTS

CMCTS offers extended warranty service with the flexibility to increase warranty period, response level, and warranty method, while ensuring the cost is in line with customer needs and budget. Here are the benefits that customers receive when using CMCTS' extended warranty package:

Cost savings:

Total cost is low and flexible, suitable for customers' needs and budget.
No additional PO (Purchase Order) is incurred when a covered equipment repair is requested.
There are no additional costs for repair or replacement.
No maintenance costs incurred.
Save your budget on new hardware/devices.

Flexible:

The system is guaranteed to operate continuously, minimizing downtime.
CMCTS offers a variety of flexible service term options, including 1 year, 2 years, and 3 years (optional).
For hardware problems that cannot be fixed remotely, CMCTS specialists will come to the equipment installation site to support and bring the device back into operation. For some special hardware/devices, CMCTS will replace them instead of repair.

CMCTS's extended warranty service brings convenience and flexibility to customers, helping them save costs and ensure the continuous operation of their IT systems. For more detailed information about our extended warranty service, customers can contact us via website https://cmcts.com.vn/ or email: [email protected]